What should I do if my order arrives damaged?

Please contact Customer Support within 7 days of delivery if your order arrives damaged.

To help us process your claim quickly, please provide:

• Your order number
• A brief description of the damage
• Clear photos of the damaged product(s)
• Photos of the shipping box, packing materials, and shipping label

Please keep the damaged product and all original packaging until your claim has been reviewed, as additional information or a carrier inspection may be required.

Once we've reviewed your claim, we'll determine the appropriate resolution, which may include replacement parts, a replacement product, or a refund, depending on the circumstances.

Damage claims are reviewed on a case-by-case basis. Damage caused by misuse, normal wear and tear, or events occurring after delivery may not be eligible for replacement or refund.