What happens if my package is lost, marked delivered, or stolen?

If your tracking shows your package was delivered but you haven't received it, we recommend:

• Checking around your delivery location.
• Asking household members, neighbors, your apartment office, or mailroom.
• Waiting up to 48 hours, as carriers occasionally mark packages as delivered before they arrive.

If your package is still missing after 48 hours, please contact Customer Support. We'll review your shipment, determine whether a carrier investigation is needed, and help you through the next steps.

Please note that all missing package claims are reviewed on a case-by-case basis. We reserve the right to deny claims involving incorrect shipping addresses, suspected fraud, or circumstances outside of our control.