What if my package is lost in transit?

If your tracking has stopped updating or your package appears to be delayed for an unusually long time, please contact Customer Support. We'll review the shipment and, if appropriate, work with the shipping carrier to investigate the package. If the carrier confirms the shipment has been lost in transit, we'll determine the appropriate resolution in accordance with our policies.

Please note that temporary carrier delays do not necessarily indicate a lost package. We'll continue monitoring the shipment and keep you informed throughout the process.